Frequently Asked Questions
This FAQ does not apply to flights within Hawaii.
For flights within Hawaii, please see the Mokulele Airlines FAQ, which includes baggage and fare rules by clicking here.
For flights operated by Southern Airways Express as Public Charters, the Public Charter Passenger Agreement is available here.
For flights operated by Tailwind Air, please see the Tailwind Air FAQ, which includes baggage and fare rules, by clicking here.
Southern Airways Express: Fast & Easy!
How can I avoid a middle seat?
Our comfortable aircraft mean no more worries about that middle seat.
Southern Airways Express has an open seating policy and every seat has a great view.
How early do I need to check in? And where?
Mid-Atlantic Region
(Check in at main terminal)
Washington-Dulles, VA – IAD: Check in begins 90 minutes / no less than 45 minutes prior to scheduled departure time. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance. Southern Airways Express is located at Terminal #3, Kiosk 3, near the District ChopHouse Restaurant. Flights depart from Gate H17. Bradford, PA – BFD: Check in begins 45 minutes / no less than 30 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance. Dubois, PA – DUJ: Check in begins 45 minutes / no less than 30 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance. Lancaster, PA – LNS: Check in begins 45 minutes / no less than 30 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance. Morgantown, WV – MGW: Check in begins 45 minutes / no less than 30 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance. Pittsburgh, PA – PIT: Check in begins 90 minutes / no less than 45 minutes prior to scheduled departure time. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance. MINIMUM CONNECT TIME TO ANOTHER AIRLINE IS 75 MINUTES. BAGS NEED TO BE COLLECTED FROM AIRLINE BAGGAGE CLAIM AND THEN RE-CHECKED TO NEXT AIRLINE AT THEIR TICKET COUNTER. PASSENGER WILL NEED TO GO BACK THROUGH AIRPORT SECURITY.
Gulf Region
What's your baggage policy?
If your flight is within the State of Hawaii, please click here for your baggage allowance information. The FAQ on this page does not apply to flights within the State of Hawaii.